1. User Access and Responsibilities

By accessing our website, you agree to use it for lawful purposes only. You are responsible for ensuring that your use of the site complies with all applicable laws and regulations.

1.1 Account Registration

To make a purchase, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.2 Prohibited Activities

You agree not to engage in any activity that disrupts or interferes with the operation of the website, including but not limited to hacking, data mining, or spreading malware.

2. Product and Service Descriptions

We strive to provide accurate descriptions of our products and services. However, we do not warrant that the product descriptions or other content on the site are accurate, complete, reliable, current, or error-free.

2.1 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

2.2 Product Use

Our products are intended for pet care use only. Please follow all instructions and guidelines provided with the products to ensure safe and effective use.

3. Order and Payment Terms

By placing an order, you agree to pay the specified price for the products and any applicable shipping fees.

3.1 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely.

3.2 Order Confirmation

Once your order is placed, you will receive an order confirmation email. This email serves as your receipt and contains your order details.

3.3 Shipping

Orders are processed within 1-2 business days. Standard shipping via DHL or FedEx typically takes 10-15 business days. Free shipping via EMS is available for orders over $50 and typically takes 15-25 business days.

4. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not, please review our returns and exchanges policy.

4.1 Eligibility

To be eligible for a return or exchange, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Certain items, such as clippers, combs, de-shedders, nails, scissors, and shampoos, are non-returnable due to hygiene and safety reasons.

4.2 Process

To initiate a return or exchange, contact our customer service team within 15 days of receiving your order. Include your order number and the reason for your return or exchange. Once approved, you will receive instructions on how to proceed.

4.3 Refunds

Refunds will be processed within 10 business days of receiving the returned item. Shipping costs are non-refundable.

5. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of FURMINATO Pet Care Shop and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

6. Limitation of Liability

FURMINATO Pet Care Shop shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products or services. Our liability is limited to the maximum extent permitted by law.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms will be resolved in the courts of the United States.

8. Contact Information

If you have any questions about these terms and conditions, please contact us at:

FURMINATO Pet Care Shop
4411 Jennifer Lane, Raleigh, US 27601
Email: [email protected]