Welcome to FURMINATO Pet Care Shop

At FURMINATO Pet Care Shop, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges process. Please review our policy below to understand how we can assist you.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the receipt or proof of purchase.

Non-Returnable Items: Due to hygiene and safety reasons, certain items cannot be returned or exchanged. These include:

• Clippers
• Combs
• De-Shedders
• Nails
• Scissors
• Shampoos

Returns & Exchanges Process

1. Initiate a Return or Exchange: Contact our customer service team at [email protected] within 15 days of receiving your order. Please include your order number and the reason for your return or exchange.
2. Receive Return Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
3. Package and Ship Your Return: Securely package the item(s) you wish to return or exchange and ship them to the provided address. We recommend using a trackable shipping service and purchasing shipping insurance.
4. Inspection and Processing: Once we receive your return, our team will inspect the item(s) and process your return or exchange within 5 business days.

Refunds

Upon approval of your return, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that shipping costs are non-refundable.

Exchanges

If you need to exchange an item, please indicate this when you contact our customer service team. We will send you the replacement item once we receive and process your return.

Return & Exchange Request Template

To expedite your return or exchange request, please use the following template when contacting us:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear FURMINATO Pet Care Shop Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s)]
- Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Contact Information]
        

Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us at:

FURMINATO Pet Care Shop
4411 Jennifer Lane, Raleigh, US 27601
Email: [email protected]