Frequently Asked Questions (FAQ)
Welcome to FURMINATO Pet Care Shop! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you don’t find the information you’re looking for, please feel free to contact our customer service team at [email protected].
Product Questions
1. What types of pet grooming products do you offer?
We offer a wide range of pet grooming products, including clippers, combs, de-shedders, nail care tools, scissors, and shampoos. Our products are designed to meet the needs of pet owners who prioritize the health and well-being of their furry friends.
2. Are your products suitable for all types of pets?
Our products are primarily designed for dogs and cats. However, some items, such as shampoos and combs, may be suitable for other small animals. Please check the product descriptions for specific details.
Shipping & Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping and Free Shipping. Standard Shipping is available for $12.95 and typically takes 10-15 business days. Free Shipping is available for orders over $50 and takes 15-25 business days.
2. Do you ship worldwide?
Yes, we ship worldwide except to Asia and some remote areas due to logistical constraints. Please check our delivery areas for more information.
3. How long does it take to process an order?
Orders are typically processed within 1-2 business days. Once processed, your order will be dispatched promptly to ensure timely delivery.
Returns & Refunds
1. What is your return policy?
We accept returns within 15 days of receiving the product. The item must be in its original condition and packaging. For more details, please contact our customer service team.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
Payment Methods
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. Your payment information is securely processed to ensure your peace of mind.
2. Is my payment information secure?
Yes, we use secure payment gateways to protect your payment information. Your data is encrypted and handled with the utmost care.
Account & Orders
1. How do I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order on the respective courier’s website.
2. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but please note that orders are processed quickly, so changes may not always be possible.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing FURMINATO Pet Care Shop. We are committed to providing you with the best pet grooming products and a hassle-free shopping experience. If you have any further questions, please don’t hesitate to reach out to us.